786net Privacy Policy

Section 1

Data We Collect

786net collects personal data from players and platform visitors in order to operate a safe, compliant, and high-quality gaming and betting service. We collect only the data that is genuinely necessary for the purposes described in this Privacy Policy. The categories of personal data we collect are set out below.

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, trade union membership, genetic data, or health data unless required by a specific legal obligation and with your explicit consent.

When you visit the 786net website without registering an account, we may still collect technical data (IP address, device type, browser) and cookie data for security and analytics purposes. This data is processed on the basis of our legitimate interest in maintaining platform security and understanding how visitors use our site.

Section 2

How We Use Your Data

786net processes your personal data for specific, defined purposes. We do not use your data for any purpose incompatible with those described here. The legal basis for each processing activity is identified alongside the purpose.

• Account Registration and Management: We use your identity and contact data to create and manage your 786net account, authenticate your identity at login, and communicate important account-related updates. Legal basis: performance of a contract.
• Payment Processing: We use your financial data to process deposits and withdrawals via bKash, Nagad, Rocket, and Upay, and to maintain accurate transaction records in Bangladeshi Taka (৳). Legal basis: performance of a contract.
• Identity Verification (KYC) and Anti-Fraud: We use identity and financial data to verify your age and identity, prevent fraud, and comply with anti-money laundering (AML) requirements. Legal basis: legal obligation and legitimate interest.
• Responsible Gaming Monitoring: We analyse gaming activity data to identify patterns consistent with problem gambling — such as rapid deposit escalation or extended unbroken sessions — and to apply responsible gaming interventions where appropriate. Legal basis: legitimate interest and legal obligation.
• Personalised Promotions: Where you have opted in, we use your gaming activity and marketing preference data to send you personalised bonus offers, tournament invitations, and seasonal promotions relevant to your interests (e.g., cricket betting offers during BPL season). Legal basis: consent (opt-in). You may withdraw consent at any time.
• Platform Improvement and Analytics: We use technical and gaming activity data in anonymised or aggregated form to understand how players use the platform, identify areas for improvement, and optimise the user experience. Legal basis: legitimate interest.
• Customer Support: We use communications data to respond to your support requests, resolve disputes, and improve the quality of our support service. Legal basis: performance of a contract and legitimate interest.
• Legal Compliance and Dispute Resolution: We may retain and use personal data where required to comply with applicable legal obligations, to respond to regulatory requests, or to establish, exercise, or defend legal claims. Legal basis: legal obligation.

Section 3

Data Sharing & Third Parties

786net does not sell your personal data to any third party. We share your data only in the limited circumstances described below, and only to the extent necessary for the specified purpose.

1. Payment Service Providers: When you make a deposit or request a withdrawal, we share the necessary financial data with your chosen mobile financial service provider (bKash, Nagad, Rocket, or Upay) to complete the transaction. These providers operate under their own privacy policies and are bound by the security standards of the Bangladesh Bank and other applicable authorities.
2. Game Content Providers: 786net is a platform that aggregates games and betting markets from third-party studios including Pragmatic Play, Evolution Gaming, Spribe, NetEnt, Microgaming, and Ezugi. These providers receive your anonymised session data (such as bet amounts and game outcomes) for the purposes of game settlement and technical performance monitoring. They do not receive your name, contact details, or payment information.
3. KYC and Identity Verification Partners: We may share identity documents and related data with authorised third-party KYC service providers to assist with age and identity verification. These partners are contractually bound to process your data solely for verification purposes and to maintain confidentiality.
4. Analytics and Platform Infrastructure Providers: We use trusted technology providers for hosting, server infrastructure, cybersecurity, and platform analytics. These providers process technical data on our behalf under data processing agreements that require them to maintain appropriate security standards.
5. Legal and Regulatory Authorities: We may disclose your personal data to law enforcement agencies, regulatory bodies, or courts of competent jurisdiction where we are legally required to do so, or where disclosure is necessary to protect the rights, property, or safety of 786net, its players, or the general public.

All third parties with whom we share personal data are contractually obligated to treat that data with the same level of confidentiality and security that 786net itself applies. Where a third party suffers a data breach that involves your personal data, we will notify you in accordance with applicable legal requirements.

Section 4

Cookies & Tracking Technologies

786net uses cookies and similar tracking technologies to operate the platform, remember your preferences, maintain session security, and analyse platform usage. A cookie is a small text file stored on your device by your browser when you visit a website.

786net does not deploy advertising or retargeting cookies. We do not allow third-party advertising networks to place tracking cookies on the 786net platform. The cookies we use are limited to those necessary for the operational, functional, and analytical purposes described above.

You can manage or delete cookies through your browser settings at any time. Please note that disabling essential or security cookies may prevent you from logging in or using certain features of the 786net platform. Clearing cookies will also end your active session, requiring you to log in again.

Section 5

Data Security Measures

786net takes the security of your personal data seriously. We implement a layered set of technical and organisational measures designed to protect your data against unauthorised access, accidental loss, destruction, or disclosure.

• SSL/TLS Encryption in Transit: All data transmitted between your browser or device and the 786net platform is encrypted using 256-bit SSL/TLS protocols. This prevents interception of your login credentials, payment information, and personal data during transmission.
• Encryption at Rest: Sensitive personal data stored in 786net databases — including identity documents, payment method references, and hashed passwords — is encrypted at rest using AES-256 encryption. Passwords are never stored in plaintext.
• Access Controls: Access to personal data within 786net's systems is governed by strict role-based access controls. Only authorised personnel with a verified business need are permitted to access player data. All internal access is logged and audited.
• Fraud and Intrusion Monitoring: 786net operates real-time monitoring systems to detect unusual account activity, suspicious login patterns, and potential security breaches. Accounts exhibiting anomalous behaviour are automatically flagged for review.
• Regular Security Audits: Our platform infrastructure and data handling procedures are subject to periodic security reviews to identify and remediate vulnerabilities. We apply critical security patches on a priority basis.
• Data Breach Notification: In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, 786net will notify affected players without undue delay, providing details of the nature of the breach, the data involved, and the steps we have taken to address it.

While 786net applies industry-standard security measures, no system connected to the internet can guarantee absolute security. We encourage all players to use a strong, unique password for their 786net account, to enable any available two-factor authentication, and to contact our support team immediately if they suspect unauthorised access to their account.

Section 6

Data Retention Policy

786net retains your personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable law. The following principles guide our data retention practices.

1. Active Accounts: While your 786net account remains active, we retain all personal data necessary to provide you with gaming and betting services, process payments, and fulfil our compliance obligations. This includes identity data, contact data, financial data, and gaming activity history.
2. Closed Accounts — Standard Retention: Following the closure of your account (whether initiated by you or by 786net), we retain your personal data for a minimum period of five (5) years. This retention period is required to comply with anti-money laundering obligations, to resolve any outstanding disputes, and to respond to regulatory or legal inquiries that may arise after account closure.
3. KYC Documentation: Copies of identity documents submitted for KYC verification are retained for a minimum of five (5) years from the date of submission, in compliance with applicable AML and record-keeping requirements. After this period, documents are securely deleted.
4. Financial Transaction Records: Records of all deposits and withdrawal transactions — including amounts, timestamps, and payment method references — are retained for a minimum of seven (7) years to comply with financial record-keeping obligations.
5. Support Communications: Live chat transcripts, support emails, and WhatsApp records are retained for a period of two (2) years from the date of the last communication in a support thread, after which they are archived or deleted.
6. Marketing Data: Where you have opted in to marketing communications, your marketing preferences and related data are retained until you withdraw your consent. Upon withdrawal, you will be removed from all marketing lists within 10 business days.
7. Technical and Log Data: Server logs and technical data collected automatically (IP addresses, session timestamps) are retained for a period of 12 months and then deleted or anonymised, unless retained for a longer period in connection with a specific security investigation.

Section 7

Your Privacy Rights

As a 786net player, you hold a defined set of rights over the personal data we hold about you. These rights are summarised below. To exercise any of these rights, contact our support team via live chat inside the platform or by emailing [email protected] (plain text — not a clickable link).

786net will respond to all privacy rights requests within 30 days of receipt. Where a request is complex or requires additional verification of your identity before it can be processed, we may extend this period by a further 60 days and will inform you of the extension within the initial 30-day window.

Section 8

Contact & Privacy Requests

If you have any questions, concerns, or complaints about how 786net processes your personal data, or if you wish to exercise any of the privacy rights described in Section 7, please get in touch using the contact details below. All contact details are provided as plain text — they are not clickable links.

• Privacy Support Email: [email protected] — Use the subject line "Privacy Request" and include your registered username and the nature of your request. We aim to acknowledge all privacy emails within 2 business days.
• Live Chat: Available 24 hours a day, 7 days a week, directly inside the 786net platform. For privacy-related queries, ask to be connected with the Data & Compliance team.
• WhatsApp Support (plain text): +880 1700 000786 — Available for general queries. For formal privacy requests, email is preferred so that a written record is maintained.
• Response Times: Standard support queries — within 24 hours. Formal privacy rights requests — within 30 days as required by applicable data protection principles. Complex requests involving large volumes of data — up to 90 days with prior notice.

786net takes all privacy complaints seriously. If you submit a complaint and are not satisfied with our response, you have the right to escalate your concern to the appropriate data protection authority in your jurisdiction. We will cooperate fully with any such authority in the investigation of a complaint.

This Privacy Policy was last reviewed and updated on 1 January 2026. We reserve the right to revise this policy at any time. Material changes — those that meaningfully affect your rights or the way we handle your data — will be communicated to you via the platform or by email to your registered address before the change takes effect. The most current version of this Privacy Policy is always available at https://786net.app/privacy-policy.